Running a funeral home or being a funeral event planner means managing more than memorials.

You’re balancing emotional support with nonstop logistics—from service scheduling to hotel accommodations. It’s a lot, and with 45% of funeral homes still operating without centralized software, much of that work still happens manually.

Families count on you for calm, clarity, and seamless coordination. But when your team is buried in vendor calls and hotel bookings, things can quickly become overwhelming.

Good news: you don’t have to do it all by hand. The best funeral home software can streamline your workflow and lift the weight off your team, from the first call to the final goodbye.

This guide breaks down the must-have features in funeral home tech, compares the top platforms of 2025, and spotlights tools built to simplify guest lodging, including EventPipe. Yes, we’re in the mix. But this guide is here to help you choose what’s best for your team, even if that’s not us.

Funeral Home Software Features: What to Look For 

The best funeral home software should do more than store data. It should reduce manual work, simplify guest logistics, and help your team stay focused on serving families. Below are the core capabilities to look for when evaluating platforms for your funeral home: 

1. Case and client management

Your team needs a centralized view of every family, service, and vendor involved. A modern funeral home management platform should:

• • Store all case details in one system
  • Track documents, preferences, and permissions
  • Provide access to notes and updates across your team
  • Ensure continuity during handoffs or shift changes

With a centralized system, you eliminate miscommunication and reduce the risk of dropped details during high-pressure moments.

2. Online payments and e-commerce

Today’s families expect simple, secure ways to pay for services, products, and upgrades. Look for funeral home software that includes:

• • Online invoicing and payment portals
  • Support for credit cards and ACH
  • E-commerce functionality for urns, memorial packages, or livestream upgrades
  • Automated receipts and payment tracking

When payments are integrated, you avoid delays, reduce back-and-forth, and improve transparency for both your team and your clients.

3. Virtual services and digital memorials

Remote guests need to feel included. Virtual service features help extend your reach and preserve the experience. Prioritize platforms that offer:

• • Livestreaming for visitations and services
  • Digital guestbooks and condolence walls
  • Online obituary creation and sharing
  • Event recording or replay access

These tools increase accessibility and help families share the moment with those who cannot be there in person.

4. CRM and marketing integrations

Staying in touch before and after a service supports both your reputation and your long-term business. Look for software that enables:

• • Contact tracking and family history
  • Automated follow-ups and reminders
  • Email integration for outreach campaigns
  • Lead capture and pre-need interest tracking

CRM tools turn one-time arrangements into lasting relationships without requiring your staff to manually track every interaction.

5. Operational reporting and analytics

Your team can’t improve what it can’t see. Data helps you identify inefficiencies and guide decision-making. Key reporting features include:

• • Real-time service and task tracking
  • Staff activity reports
  • Expense and payment summaries
  • Custom dashboards by location or event

These insights help you make better use of staff time, improve coordination, and identify revenue opportunities across services.

6. Hotel accommodation tools and lodging automation

Guest accommodations are often the most overlooked part of the guest experience and one of the biggest pain points for families traveling in. While some hotels provide bereavement rates (10–20% off standard rates), securing these discounts still requires additional coordination by families, as funeral homes rarely facilitate group bookings proactively. Key capabilities include:

• • Pre-built booking portals for each service
  • Real-time access to nearby hotel inventory
  • Affiliate revenue tracking on each booking
  • Centralized links for guest communication

This feature not only removes coordination work from your staff, but it also gives families a smoother experience and opens a new, passive revenue stream.

Funeral Home Software Comparison: See How Leading Platforms Stack Up

Choosing the best funeral home software starts with knowing what each platform actually delivers and where it fits in your day-to-day operations. This comparison breaks down the key features, revenue opportunities, and best use cases for the top tools funeral homes today. 

Each solution below brings something different to the table, whether it’s faster intake, livestreaming, marketing automation, or stress-free hotel coordination. Use this guide to quickly zero in on what fits your needs.

• • Operational fit: How well it supports your team, service model, and volume
  • Core functionality: Case management, digital memorials, payments, guest logistics, and more
  • Revenue drivers: Tools like e-commerce, affiliate lodging, pre-need marketing, and automation
  • Limitations to know: What’s missing or where the platform may fall short
  • Where it stands out: Unique value, whether that’s mobile access, branded portals, or built-in CRM
    

A Complete Overview of the Best Funeral Home Software and Tools 

Every funeral home software platform serves different operational needs. Some help you improve intake and scheduling. Others support livestreaming, case tracking, guest coordination, or lodging. This section outlines the top tools, along with key advantages to help you match the right system to your priorities.

Integrated platforms for case management and collaboration

1. Gather

Best for: All‑in‑one case management and virtual service delivery

Gather brings your entire service lifecycle into one place, from intake to livestreaming to family communication. Users report few errors, fast workflows, and smooth collaboration. 

Key advantages:

• • Centralized case management
  • Livestream and memorial tools
  • QR guest check‑in
  • Compliance and communication built in

2. Osiris

Best for: Multi‑location operators and mobile coordination

Built for scalability, Osiris supports teams spread across locations. It offers mobile access, CRM, billing, and secure data sharing. Growing operators benefit from features that centralize planning and communication across branches.

Key advantages:

• • Cross-site case and financial workflows
  • CRM with billing support
  • Mobile access for staff in the field
  • Custom service templates and role control

3. Passare

Best for: Staff collaboration and pre‑need CRM

Passare excels for funeral homes that prioritize teamwork and long-term planning. Users say it helped reduce paperwork, give flexibility, and deliver mobile access. They highlight the tool’s Family Collaboration Center and affordability.

Key advantages:

• • Live scheduling and shared case notes
  • Pre‑need CRM workflows
  • Family portals with document access
  • Website, comms, and accounting integrations

Specialized solutions for revenue and efficiency

When it comes to growth, funeral homes are looking beyond case management to platforms that drive new revenue and measurable efficiency gains. The following solutions go beyond daily operation, helping firms streamline intake, automate payments, and expand digital services that families increasingly expect.

1. Tribute Tech

Best for: Expanding digital memorials and online sales

Tribute Tech drives engagement through AI-generated obituaries, memorial websites, and e-commerce tools. It helps you serve families digitally beyond the service itself, increasing connection and revenue.

Key advantages:

• • AI-powered obituary creation
  • Memorial storefronts and tribute walls
  • Marketing campaigns and product integrations
  • Website and fulfillment partner integrations

2. CRaKN

Best for: Internal efficiency and operational reporting

CRaKN is a unified hub for managing cases, tracking tasks, and generating reports in funeral homes. Users describe it as a fast, easy-access system for consolidating everything that used to live in manual files. 

Key advantages:

• • Digital arrangement workflows with full history
  • Task automation and role tracking
  • Business metrics dashboards
  • Online payments and documentation integration

3. Parting Pro

Best for: Speeding up intake and capturing more revenue

Parting Pro streamlines intake, documents, payments, and merchandise sales into one connected process. Users say it helps improve the family user experience from initial discovery to payment submission. Staff call it intuitive and organized, and value its digital focus.

Key advantages:

• • Self‑service intake forms
  • E‑signatures and online payments
  • Drop‑shipping and commerce tools
  • Built‑in marketing automation and lead tracking

Supporting tools that strengthen your tech stack

Beyond core case management and revenue platforms, these supporting tools fill critical gaps in compliance, safety, and guest experience. They’re designed to plug into your existing systems, adding specialized capabilities that reduce risk, improve accountability, and create smoother experiences for both staff and families.

1. EventPipe

Best for: Hotel accommodations and revenue automation

EventPipe takes the stress out of hotel coordination when families are traveling in. Users offer families a branded booking portal linked to nearby hotels at negotiated rates, and then collect affiliate revenue, all without contracts or extra complexity. 

Key advantages:

• • Automated room block management
  • Guest‑facing booking portals
  • Affiliate tracking per event
  • Effortless service setup and integration
  • Another way to generate passive revenue, at no cost to you

2. SafetyCulture

Best for: Compliance, inspection, and operational accountability

SafetyCulture replaces paper checklists and manual audits with mobile apps, safety forms, and alerts. Users rate it as efficient and easy to use. 

Key advantages:

• • Customizable inspections and audit forms
  • Mobile capture with photo and note logging
  • Alert-driven corrective action tracking
  • Templates for facilities and vehicles, with IoT integration

Conclusion: Choosing the Best Funeral Home Software For Your Business

The best funeral home software platforms can transform how a funeral home operates—whether by streamlining case management, boosting revenue, or strengthening family connections. Each platform offers unique advantages, but the goal is the same: reduce manual work, improve collaboration, and create better experiences for both staff and families.

Now is the time to evaluate your tech stack. Explore which solutions fit your needs, and don’t settle for tools that slow you down.

With Presto by EventPipe, funeral homes can offer families immediate, branded hotel booking options—without contracts, room blocks, or added complexity. Presto makes it easy to support families in their moment of need while also capturing incremental revenue that often goes overlooked.

Ready to see how EventPipe’s Presto can simplify your workflows and unlock new revenue?

Schedule a demo today.